SMOCOperations & Maintenance System

Monitor the metering value chain, analyze anomalies and KPIs, manage maintenance tickets, and support remote diagnosis and on-site troubleshooting.

Platform Overview

SYSTEM POSITIONING

End-to-end monitoring across the metering value chain

SMOC monitors and analyzes the entire metering chain in real time. It tracks smart meters, data concentrator units (DCUs), communication modules, and the hardware and operational indicators of HES, MDMS and other connected systems. Operations teams can collect anomaly data across systems, monitor equipment faults online, manage maintenance work orders, troubleshoot on site, and track key performance indicators (KPIs).

Explore the AMI solution

Platform Capabilities

Measurement-chain monitoring
Monitor smart meters, DCUs, communication modules, HES and MDMS indicators
Cross-system anomalies
Collect cross-system anomalies and monitor equipment exceptions online
Maintenance work orders
Create, assign, receive, submit and audit maintenance tickets
Field diagnosis
Remote diagnosis, on-site troubleshooting, positioning and photo capture
Operational KPIs
KPI monitoring for reads, registration, alarms, firmware, clock synchronization and communications
Knowledge & governance
Knowledge retrieval, typical-case libraries, permissions and operation logs